Key Performance Indicators 2023-2033
- No of Trees - Total number of individual trees planted per annum.
- % Canopy Cover - Percentage (%) of tree canopy cover within Coventry.
- External Income - Total value (£) of external funding and private income secured per annum.
- Volunteer Hours - Total number of volunteer hours per annum in relation to tree planting and management.
- % customer satisfaction - Percentage (%) of local residents stating satisfied or very satisfied with tree service as part of triennial.
- Complaints - No of complaints related to trees owned and maintained by Coventry City Council.
- Community Tree Planting - Total number of community tree planting days per annum e.g. school or friends groups.
| Number of trees | % canopy cover | £ external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Baseline | 0 | 15 | 0 | 0 | 0 | 0 | 0 |
| Number of trees | % canopy cover | £ external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Target | 2000 | 15 | 2000 | 100 | n/a | 0 | 5 |
| Number of trees | % canopy cover | £ external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 15 | 0 | 0 | n/a | 0 | 0 |
| Target | 13,000 | 15 | 3000 | 100 | 75 | 0 | 5 |
| Number of trees | % canopy cover | £ external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Target | 15,000 | 15 | 5000 | 200 | n/a | 0 | 5 |
| Number of trees | % canopy cover | £ external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 20,000 | 15 | 5,000 | 200 | n/a | 0 | 5 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 30,000 | 18 | 10,000 | 200 | 80 | 0 | 10 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 30,000 | 18 | 10,000 | 300 | n/a | 0 | 10 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 50,000 | 18 | 15,000 | 300 | n/a | 0 | 15 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 50,000 | 18 | 20,000 | 500 | 85 | 0 | 15 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Target | 75,000 | 19 | 20,000 | 500 | n/a | 0 | 15 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | n/a | 0 | 0 |
| Target | 75,000 | 20 | 20,000 | 500 | n/a | 0 | 15 |
| Number of trees | % canopy cover | % external income | Volunteer hours | % customer satisfaction | Complaints | Community tree planting | |
|---|---|---|---|---|---|---|---|
| Actual | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Target | 360,000 | 20 | 110,000 | 2,900 | 85% | 0 | 100 |
